Help and info

Help and info

Placing orders

Where is my order despatched from ?: All orders are processed from our Belgium warehouse. So no surcharges for orders delivered within the EU.  

We do not ship to Jersey, Guernsey or BFPO addresses. 

How much will delivery cost? 

The delivery cost depends on your country. See more details on international delivery. 

Can I add to my order after I have placed it? 

Our packing process is fully automated - once an order is placed it cannot be added to. 

How do I contact customer service? 

If you have any queries or questions, you can contact the Rex London customer services team by: 

Office hours are Monday to Friday 7am to 2pm GMT. If you leave a message outside of these hours, we will call you back within working hours. 

How can I track the status of my order? 

You can track the status of your order by logging in to your account. 

Can I cancel my order? 

You have up to 30 days from receipt of your order to change your mind and request a refund. You are responsible for the cost of returning any unwanted item(s) and you must return your items within 14 days of confirmed return/cancellation. It is not always possible to cancel your order before it has been packed and/or dispatched. Your statutory rights are not affected.

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Returns 

What is your returns policy? 

You can return your purchase for a refund within 30 days of receiving it. Simply post the item/s back to us with the completed returns form. You are responsible for the cost of returning an unwanted item. 

Please read the full details and instructions of our returns policy 

 

Payment

Keeping information about you secure is very important to us. 

We will never store your card details. 

 

Euro transactions will be handled by KBC Bank Belgium KBC paypage payable to Rex London BV; Groeneweg 17 : 9320 Aalst, Belgium VAT : BE0765413142

The KBC paypage accepts the following methods of payment:

Visa, MasterCard, Maestro, iDEAL, giropay, Belfius Direct Net, CBC Online, ING HomePay, KBC Online . 

Please note that your credit card will be charged directly at the moment of transaction.

Payment cards in non Euro currencies might be subject to extra charges by banks and card issuers. These charges are the customers responsibility.

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Data Security 

Are my details safe? 

Keeping information about you secure is very important to us. We encrypt data using SSL (Secure Socket Layer), the most secure form of encryption currently available. 

Full details are available at ico.org.uk 

Cookies

You have full control over cookies. We use Cookiebot software to allow our customers to fully mange their cookie preferences. When visiting our website choose to accept deny or mange cookie settings.

Data protection 

Rex International Limited is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998.  Further details of the registration are available at www.ico.gov.uk. 

See our full privacy policy for details on how we store and use customer data.